“The politest way I can put this is that it’s a back-door way to steal from restaurants.” — Houston Restaurateur Trent Patterson

Reports have surfaced, revealing Toast Inc.’s surprising decision to charge customers directly, bypassing the restaurants they love to visit. This unexpected move has left restaurant owners scratching their heads and feeling frustrated. Typically, POS providers like Toast Inc. work closely with restaurants, charging them based on an agreed-upon model. But Toast Inc.’s direct billing approach has turned the tables, causing restaurateurs to question their partnership with the company.

Surprise Fees From Toast

Instead of following the traditional model where restaurants pay fees to the POS provider, Toast Inc. has started charging customers an additional fee without the knowledge or consent of the restaurants themselves. When customers make purchases at a restaurant using Toast Inc.’s POS system, they are unknowingly being billed an extra fee by Toast Inc. directly, bypassing the restaurant entirely. “The cloud-based third-party point-of-sale vendor used by more than 85,000 restaurants, is unilaterally adding a 99-cent “processing fee” to online orders of $10 or more” (Fox Business). This direct billing method not only catches customers off guard but also leaves restaurant owners frustrated and questioning the transparency and fairness of their partnership with Toast Inc.

“People are freaking out. Business owners are freaking out,” Tony Naser-owner of four pizza shops in Massachusetts and New Hampshire.

Imagine running a restaurant and putting in countless hours to create a great dining experience, only to discover that your POS provider is charging your customers directly WITHOUT your knowledge. It’s like a magician revealing all their tricks! Restaurateurs who trusted Toast Inc. are feeling left out and frustrated. They wonder why they weren’t informed about this new fee structure and how it will impact their relationship with customers.

The Importance Of Transparency

“My contention is that it’s absolutely unethical and illegal. And if it’s not illegal, it should be.” — Missouri bakery owner Matt Wilhelmson

The current situation, though frustrating, offers restaurateurs a chance to reevaluate their partnerships and advocate for fair practices. Collaboration and mutual success are the lifeblood of the restaurant industry. It is crucial for POS providers and restaurants to join forces, prioritizing transparency and fairness in fee structures. By championing these principles, restaurateurs can navigate the challenges presented by Toast Inc.’s direct billing and foster stronger, more trustworthy relationships with their technology partners.

SpotOn Vs. Toast On Transparency

If we compare SpotOn and Toast in this situation, SpotOn has several advantages that make it a better choice for restaurateurs. First and foremost, SpotOn offers transparent pricing, ensuring that restaurateurs have a clear understanding of costs without any hidden fees. We also prioritize support and work with clients locally at POS Philly. With a user-friendly interface and a reputation for reliability, SpotOn has gained positive reviews from restaurant owners. The dedicated customer support between POS Philly & Spot-on ensures prompt assistance whenever needed.

If you have Toast and want a better point-of-sale system, contact POS Philly today!

Cracking the code to customer loyalty is the ultimate quest in today’s restaurant industry. The more loyal customers you have, the more often they are likely to recommend friends and neighbors to dine with you.
That’s where SpotOn comes into play as a game-changer. With a variety of loyalty features, SpotOn can offer the tools you need to build solid and lasting relationships with customers. SpotOn’s approach takes the burden off restaurant owners and staff, eliminating the perception that loyalty-building requires extensive time and effort. With SpotOn, you can conquer the power of loyalty programs without the overwhelming workload. Read below to learn about some major ways that SpotOn’s customer loyalty features can benefit you.

Streamline Your Loyalty Programs With SpotOn

With SpotOn, you no longer have to spend endless hours managing your loyalty programs manually. Their easy-to-use platform automates everything, from sign-ups to tracking rewards and redeeming them. This means less time spent on administrative tasks and more time to focus on what really counts – creating unforgettable dining experiences and authentic connections with your customers. SpotOn takes care of the technicalities, so you can concentrate on delivering exceptional service and building lasting relationships.

Automated Data-Driven Insights With SpotOn

SpotOn’s automated loyalty platform generates valuable data insights about your customers’ preferences, behaviors, and purchasing patterns. With access to this data, you can gain a deeper understanding of your target audience. With this valuable information, your restaurant can adjust its offerings, promotions, and marketing campaigns accordingly. Adapting with a data-driven approach can empower you to make better decisions that resonate with your customers, further strengthening their loyalty.

Unlocking Customer Loyalty Insights With SpotOn

SpotOn’s automated loyalty features are designed to scale alongside your business. Whether you have a single location or multiple branches, SpotOn provides the flexibility and scalability to accommodate your growth. As your customer base expands, the platform effortlessly handles the increased volume of sign-ups, rewards, and redemptions, ensuring a seamless experience for both you and your loyal patrons.

So, take the leap with SpotOn and witness the transformative power it brings to your restaurant’s journey. Secure a loyal customer base that will propel your success for years to come by contacting POS Philly today!

Finally, A Point-Of-Sale System that cuts restaurant managers a break. It’s no secret that the role of a manager can be one of the most stressful and time-consuming jobs in the world. With SpotOn Point-Of-Sale for restaurants, tasks that typically take hours of a manager’s time each day can be eliminated.

Handhelds For Restaurant Managers

There’s nothing worse than being a restaurant manager in a jam-packed restaurant and all of your servers asking you for comps, voids, and discounts-all at the same time of course. If you have ever managed or owned a restaurant you understand how overwhelming it can be to run back and forth between terminals and tables. With SpotOn’s sleek and stylish hand-helds, you can do all of this in just a couple of taps while keeping it moving in your restaurant. Did a rib eye come out a little undercooked? All out of cheesesteak sandwiches? Need to apply a free birthday dessert to a check? Need to take off a drink made wrong? You name it- you can do it ALL with SpotOn’s mobile devices. Doing all of these tasks may seem like they only take a minute or less, but the sum of all of these little things together is what slows down the steps of service and your entire restaurant as a whole.

Speedy Payroll & Check-Out

Whether payroll takes an hour of your time or 15+ hours of your time, SpotOn’s payroll integrations can cut this down tremendously. If you’re still using the spreadsheet method for calculating your payroll, or are even using some type of accounting software like QuickBooks, SpotOn can save you time by integrating the two and eliminating the possibility of errors. Payroll is not just time-consuming, it gets complicated, as there are so many factors that go into it. Whether you have one location or hundreds, you can keep payroll short & simple with SpotOn.

Ensure Your Employees Are Paid Correctly – SpotOn Payroll automates payroll calculations, ensuring accurate and error-free calculations of employee wages, tips, and overtime.

Tip Pooling & Distribution – Restaurants often have tip pooling arrangements where tips are shared among employees. SpotOn Payroll simplifies this process by allowing restaurants to easily set up and manage tip pooling, ensuring that tips are distributed accurately and fairly among the staff.

Time & Attendance Tracking- SpotOn Payroll integrates with time and attendance systems, allowing restaurants to track employee hours accurately worked. This helps in proper payroll calculations, including overtime calculations, and ensures compliance with labor laws.

Compliance and Reporting: SpotOn Payroll keeps up with the constantly changing payroll tax laws and regulations. It automatically calculates and withholds the correct amount of payroll taxes, including federal, state, and local taxes. The software also generates payroll reports, making it easier for restaurants to stay compliant and fulfill reporting requirements.

Integration with POS Systems: SpotOn Payroll seamlessly integrates with SpotOn’s point-of-sale (POS) system, allowing for efficient data synchronization between sales data and payroll. This integration enables restaurants to accurately calculate employee wages based on sales and streamline the payroll process.

Shift Planning

Give your managers a break and let SpotOn be the brains behind making the perfect schedule. Having the right amount of staff present can make or break your restaurant. If you’re under-scheduling you risk overworking your crew and not being able to provide great service, and if you’re overstaffed you could be wasting tens of thousands- even hundreds of thousands of dollars a year. The scheduling software with SpotOn utilizes advanced labor forecasting algorithms to predict the volume of staff you need on a given day, ensuring the right level of staff members are scheduled at all times.

• Includes shift templates and recurring schedule features that allow managers to easily set up predefined schedules for specific roles.
• Real-time visibility and notifications keep both managers and employees in the loop of any changes or updates in scheduling.
• Facilitates shift swapping and time-off requests, streamlining the process and maintaining proper staffing levels.
• The integration with payroll can ensure seamless coordination between scheduling and payroll management.

Inventory Management

Managing inventory in a restaurant may feel impossible. You need to predict what customers will order and make sure you have everything in stock, but not too much that it goes to waste. And to make things trickier, manually keeping track of inventory and calculating everything can be a real headache. With SpotOn’s inventory management software, managers can quickly see what ingredients they have on hand, how much is left, and when it’s time to reorder. No more digging through piles of paperwork or manual calculations.

The software can keep track of inventory levels in real time, updating the information as items are used or received. You can go as far into this as imputing the exact amount of ingredients that go into each menu item, and when an item gets ordered through the POS, the inventory of each ingredient will adjust accordingly. Managers can view the inventory data at any time, whether it’s from their computer, tablet, or mobile device, making it convenient and accessible. They can also customize the inventory display to fit their specific needs, organizing items by category, location, or any other relevant criteria.

This is only the tip of the iceberg when it comes to all of the solutions SpotOn will bring to your restaurant. Contact POS Philly today so we can give you a personalized demo!

Trying to conquer more success in the competitive restaurant industry? If you are a part of the restaurant industry, you know that staying ahead of the game means adapting to new technology. Lucky for you, SpotOn is constantly improving its already groundbreaking restaurant software. This game-changing solution combines the highest-rated point-of-sale software with top-tier hardware. SpotOn has been developed in collaboration with real-life restaurateurs that have worked with other POS systems throughout their careers, so their feedback has ensured us that we can make sure SpotOn meets all of our customer’s needs. With three devices that prioritize flexibility and efficiency, SpotOn gives restaurant owners and staff the tools they need to customize their operations and stay ahead of the competition.

Customizable SpotOn Hardware Solutions

SpotOn Restaurant is a superhero for restaurant owners who struggle with outdated technology. They’ve teamed up with amazing restaurant owners and operators to create a collection of user-friendly gadgets that are perfect for all kinds of restaurants. The collection includes the 15.6″ Station, the 10″ Counter, and the 6.5″ Handheld. These gadgets can be secret weapons for making a restaurant run as efficiently as possible.

Even if the menu is complicated, the high-definition touchscreens allow staff to enter orders faster by eliminating as many clicking steps as possible. And, the designs of our hardware are sleek and stylish to fit in perfectly with any restaurant’s vibe. Since the station comes in different versions, you can choose if you want a fancy screen for customers to see, a payment reader attached to the bottom, or a payment reader on the side. It’s all customizable to fit your restaurant’s exact needs.

Enhanced Mobility with Seamless Tableside Payment

The Handhelds make serving a breeze and add an extra touch of convenience for everyone. It’s got a 6.5″ touchscreen that’s just the right size, and it can do amazing things like letting servers take payments with just a wave or a chip. The device is designed to fit comfortably in your hand and even tilts, so servers can show the bill and take payment faster than ever. This will allow your servers to provide faster services, putting more money in their pockets and yours. For managers, they are able to be on the floor during busy service and handle things such as voids and menu-changes while on the floor, or even at home if they wanted to.

Boosting Order Accuracy and Efficiency

With the option of having sleek guest-facing displays, customers can review their orders in real time, adding that extra touch of reassurance and reducing order errors. It’s like having a culinary angel, watching over each order and ensuring it’s spot-on.

Reliability, Durability, and Superior Support

SpotOn Restaurant is one thing you can count on in your restaurant to be reliable. Guaranteeing smooth and speedy operations, the devices are cloud-based, so they connect to Wi-Fi for super-fast processing. Did wifi go down? No problem, SpotOn can run on LTE signals until your wifi is back up and running. Plus, they’re built tough to handle spills and dust. And the best part? SpotOn has amazing customer support, always ready to assist 24/7/365. With SpotOn, you’ve got a reliable partner in your restaurant adventures.

SpotOn is User-Friendly and Quick to Learn

We have found that SpotOn is a piece of cake for restaurant staff and managers to learn. With its user-friendly interface and simple features, staff can start using it right away. Your local SpotOn provider, POS Philly, can come directly to you and train your staff on exactly how to use it, and even stay within the restaurant the day of installation to make sure if any issues arise, they will be on hand for support. Managers will find it a breeze to navigate and customize. SpotOn makes sure everyone can master the POS system in a snap, so you can focus on creating amazing dining experiences.

Contact POS Philly today to explore how SpotOn can take your business to new heights!